What happens during a community-wide emergency?

The NRRM emergency program is responsible for the direction and control of coordinated response to and recovery from major emergency events or disasters. During a major emergency in the Northern Rockies Regional Municipality, the Emergency Response Plan (ERP) and the Emergency Operations Centre (EOC) will be activated. The EOC is established to manage a coordinated response and to support emergency response personnel in the field. The EOC is where decisions are made, and where official communications regarding the emergency will originate.

Receive Northern Rockies Alert Notifications

The Stages of Evacuation

Evacuation ALERT

The NRRM Emergency Operations Centre will issue an Evacuation Alert to advise residents of the potential need for evacuation. The alert highlights the nature of danger and that evacuation may be required at any time, and will be communicated through as many means as possible including social media and radio. Information will be provided at that time on where to go if the evacuation is ordered. Residents should prepare to evacuate and gather personal supplies necessary for several days, as well as review their own personal emergency plans and touch base with friends and family members in the community to make sure everyone has a plan.

In the event of imminent danger to property or life, the emergency responders may go straight to an "Evacuation Order" without an alert. This is called a "Tactical Evacuation".

Evacuation ORDER

All persons in the affected area are ordered to leave the area and are provided again with information required, including instructions for evacuation, routes and designated reception centres. For those residents that have no other means such as friends or family they can rely on, our Emergency Response Plan has provisions to provide assistance to those who require it. Once evacuated you are not permitted to return until the order has been rescinded. Security will be provided to the evacuation area to ensure no one re-enters until the order is rescinded. If an evacuation order is issued, please leave the area.

Temporary Entry Access Permits (For Essential Personnel) 

People who have a legitimate need to temporarily enter areas under an Evacuation Order issued by the NRRM, such as to take care of livestock or maintain critical infrastructure or other essential services can request a Temporary Entry Access Permit. The NRRM Emergency Operations Centre, BC Wildfire and any other relevant agencies will screen the applications and will assess safety risks, and may take up to 48-hours for a response. Permits will be authorized on a case-by-case basis, and applications are reviewed on a daily basis.

Please complete the preliminary application to begin the screening process. Applications received after 4:00 p.m. daily will be processed on the next business day.  Multi-day permits may be issued based on the applicant's requirements, and permits may be issued outside business hours based on emergency or other mitigating factors.  

If you have questions or require additional information, please contact eocpermits@northernrockies.ca, or (250) 775-0453.

Some areas impacted by wildfire may be subject to Restricted Area Orders, managed by the BC Wildfire Service.  The Northern Rockies Regional Municipality falls within the Prince George Fire Centre, and between May 27, 2024 and October 15, 2024 will fall under the Northeast Wildfire Area Restriction Order.

Evacuation RESCIND

All persons in the affected area are advised that the emergency is under control and the area has been declared habitable and the evacuation order has been rescinded.

See Current and Past Evacuation Alerts and Orders

What do I need to know in an emergency?

All emergency communications will be distributed by every means possible, but it is important to seek out credible sources of information so you can make informed decisions for the safety of your family. For up-to-date information, flood alerts and public safety notices throughout B.C., visit EmergencyInfoBC or follow @EmergencyInfoBC on twitter.

We encourage you to take some time to sit down and talk to your family about making a family emergency plan. We can't always prevent disasters from happening, but we can be prepared. Learn what to do during an emergency and after an emergency and review the NRRM's Evacuation Plan. 

Watch the Emergency Evacuation Plan Presentation below



Frequently Asked Questions

Have something that hasn't been answered?  Send inquiries to communications@northernrockies.ca 


Be ready - Be prepared!

Natural disasters and emergencies are not something we think about day-to-day, disasters such as interface wildfires, floods, earthquakes, power failures or severe storms can strike any community, including ours. It is up to all of us to be ready, and to be prepared.

While we do have a community Emergency Response Plan, no community is equipped is handle all the demands of a catastrophe. Help your community and your family by preparing yourself! Make sure everyone in your family knows what to do before, during and after an emergency.

If an emergency happens in our community, it may take emergency workers some time to reach you. You should be prepared to take of yourself and your family for a minimum of 72 hours.

Visit Get Prepared or Prepared BC to get more information about knowing the risks, making a plan, and what to include in your 72-hour emergency kit in the event of an emergency or evacuation.

Visit the links below to help you prepare:

What if you receive an evacuation ALERT?

An evacuation alert notice means that residents may be asked to leave their homes on very short notice and travel to identified reception centres. Plans are well-advanced in establishing several reception centres where temporary lodging and food services will be available.

Should residents be required to leave, detailed evacuation instructions will be provided directly to them by local emergency personnel.

In the meantime, residents should prepare by organizing an emergency supply kit with necessary medications, personal toiletries, change of clothing and personal and family documents.

Residents are advised to listen to local radio for more up-to-date information and instructions.

For up-to-date information, flood alerts and public safety notices, visit www.EmergencyInfoBC.gov.bc.ca

What if you receive an evacuation ORDER?

If local authorities ask you to leave your home, they have a good reason to make this request, and you should heed their advice immediately.

Listen to your radio and follow the instructions of local emergency officials, keeping these simple tips in mind.

  • Wear long-sleeved shirts, long pants and sturdy shoes so you can be protected as much as possible.
  • Take your emergency supplies kit.
  • Lock your home.
  • Take a cellular telephone if you have one.
  • Collect family members or go to the place designated in your family plan as a meeting place.
  • Use travel routes specified by local authorities. Don't use shortcuts because certain areas may be impassable or dangerous.
  • Stay away from downed power lines.
  • If you go to an evacuation centre, sign up with the registration desk so you can be contacted or reunited with your family and loved ones.
  • Contact your out-of-area emergency contact (identified in your personal emergency plan) to let them know what has happened, that you are ok and how to contact you. Alert them to any separated family members.
  • Listen to local or provincial/territorial authorities for the most accurate information about an event in your area. Staying tuned to local radio and following their instructions is your safest choice.

If you're sure you have time:

  • Call or e-mail your family contact to tell them where you are going and when you expect to arrive.
  • Plan to take your pets with you; do not leave them behind. Because pets are not permitted in public shelters, follow your plan to go to a relative or friend's home, or find a "pet-friendly" hotel.
  • If instructed to do so, shut off water and electricity before leaving. Leave natural gas service 'on' unless local officials advise you otherwise. You may need gas for heating and cooking. You might need to contact your utility company to restore gas service/reconnect appliances in your home once it's been turned off and in a disaster situation, it could take weeks for a professional to respond.

Emergency Operations Centre (EOC) 

The Emergency Operations Center (EOC) is a municipal facility activated in advance of or during significant emergencies or disasters. It's staffed primarily by municipal personnel from various departments along with representatives from other agencies. The EOC serves to coordinate response efforts, centralize information, identify critical needs, establish priorities, and provide public updates during emergencies. It plays a crucial role in managing and directing resources to effectively address the situation.

EOC Activation Criteria

The EOC may be activated if any of the following conditions exist:

  • Significant number of people at risk
  • Additional resource support is required at the site
  • Additional authority is required (e.g., Declaration of State of Local Emergency)
  • Evacuation has occurred or there is evacuation potential
  • Event crosses jurisdictional boundaries (e.g., train derailment, flood, earthquake)
  • Multiple sites involved
  • Coordination of multiple agencies, beyond what site can adequately handle
  • Magnitude and potential duration of event (e.g., forest fire, flood, earthquake)
  • Significant property damage – private and/or public
  • Significant financial risk to private sector
  • Environmental risks
  • Major planned event or special event

Note: The EOC may be activated with or without a declaration of state of local emergency; however, it must be activated once a declaration has been made.

Levels of Activation

The NRRM has established three levels of activation for its Emergency Operations Center (EOC), aligning with BCEMS activation guidelines. The EOC is staffed according to the needs of the incident, with its size and composition adjusted accordingly. The EOC Director is responsible for assessing and determining the appropriate level of activation based on the specific circumstances of the emergency.
EOC Levels

EOC Structure
The Emergency Operations Center (EOC) operates according to BCEMS guidelines and comprises various sections. While there's an outlined organizational chart for a fully developed response, not all functions may be filled in every activation. The specific requirements of the situation dictate which functions are prioritized.

EOC Structure


For inquiries please use the Public Information phone line – 250-774-6121

911 Services

The NRRM transitioned to a universal 9-1-1 emergency number in 2021. Call 9-1-1 for emergencies only, such as when

911 logo

  • A crime is happening
  • You see a dangerous fire
  • Someone needs urgent medical help


Evacuee Registration and Assistance (ERA)

What is ERA?

The Evacuee Registration & Assistance (ERA) tool is a new digital platform for Emergency Support Services. ERA is designed to increase the efficiency and speed of service delivery for evacuees across the province.

Simplify emergency preparedness! Visit ess.gov.bc.ca today and skip the hassle when you need help the most.