Northern Rockies Regional Municipality

Media Release: Northern Rockies 9-1-1 Goes Live

FORT NELSON – After rigorous testing, the Northern Rockies Regional Municipality (Municipality) is pleased to announce that 9-1-1 call service is fully activated. Residents can now dial 9-1-1 to access police, ambulance or fire services in emergency situations using mobile and landline phones. The existing ten-digit numbers used to contact police, ambulance or fire services will remain in place.

As part of establishing this service, the Municipality contracted the Grande Prairie Fire Department to process 9-1-1 calls originating from within the Northern Rockies. As the designated Public Safety Answer Point (PSAP) provider, Grande Prairie Fire will identify the required emergency service and transfer calls to police, ambulance or fire departments as appropriate. Emergency service providers will then dispatch the required service. Grande Prairie Fire has a long history of providing affordable and reliable service to several local governments in Alberta, some of which border the Municipality. This PSAP provider is well equipped to deal with emergencies in the Northern Rockies given its experience providing service to jurisdictions with similar geographies and climates.

As Mayor Gary Foster describes, “the establishment of 9-1-1 service in the Northern Rockies represents a milestone as it brings what is nationwide, standard emergency calling to our community and region. The service will contribute significantly to improving safety for residents, visitors, and workers.” 

Efforts to secure 9-1-1 began more than a decade ago and have had to overcome significant cost, logistical, and technical obstacles. Most recently, the support of Honourable Mike Farnworth, Minister of Public Safety and Solicitor General, as well as senior staff within the Ministry proved invaluable in advancing the project. Glen Miller of Pomax Consulting brought a wealth of experience and insight to the exercise. Northwestel Inc., Bell Mobility, and Telus Mobility worked collaboratively with the Municipality to complete the project in a timely manner.  This step in achieving 9-1-1 service provides a foundation that will allow the Municipality to implement Next Generation 9-1-1 service going forward.

Information Contact:

Mike Gilbert, Regional Development Officer
P: 250.774.2541 ext. 2043

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