Northern Rockies Regional Municipality

COVID-19 Information for Residents

If you have questions about your health, call 8-1-1 at any time or speak with your health care provider.


Northern Health COVID-19 Virtual Clinic and Information Line:

Dial: 1-844-645-7811

10 am to 10 pm daily (including weekends and statutory holidays)

  • Talk to a nurse, doctor, or nurse practitioner. All Northern BC residents can call this line for COVID-19 information, health advice, virtual screenings and assessments, and primary and community care services.

Seniors can call 2-1-1 for information on support services 


Province of BC COVID-19 Helpline (non-medical information):

Dial 1-888-COVID19            Text: 1-604-660-2421

Service is available 7:30 am to 8:00 pm Pacific Time, 7 days a week and is available in more than 110 languages
  • Talk to a Service BC agent about non-health related information and services such as:
    • Child Care
    • Travel restrictions
    • Business and funding support

BC GovernmentCOVID-19 Provincial Support and Information


BC COVID-19 App: iPhoneAndroidweb app

Please refer to official sources for information regarding COVID19:


Local Resources

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Assistance Programs

COVID-19 Provincial and federal benefits

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Monthly Bills

BC Hydro  1 800 BCHYDRO (1 800 224 9376):

Customer Crisis Fund

If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a one-time grant payment up to $600 to avoid disconnection of your service. Customer Crisis Fund


Fortis BC 

All late payment fees for natural gas bills are waived. This means that if you have a balance currently owing, you will not have to pay a late fee. If you are facing financial difficulty, customer service is able to offer flexible payment solutions.

Call : 1-888-224-2710 (Monday to Friday, 7 a.m. to 8 p.m.)



Apply for a deferral using the online request form  before 6pm on the business day before your payment is due.

  • For additional support:
    • Call 604-661-2723 or 1-800-665-6442.
    • Email, including your phone number and your driver licence number or licence plate number

Northern Rockies Regional Municipality 250.774.2541

No late payment fees will be applied to water & sewer utility and accounts receivable billings as long as the state of emergency continues.



Permanent internet usage increases took effect on most popular internet packages on July 1, 2020. These changes make more permanent usage available in every community while respecting the capacity constraints of local network technologies. Visit to learn more.

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